Notice Regarding a Temporary Payment System Issue Affecting Donations

We sincerely thank everyone for their generous donations to The Nippon Foundation’s Special Fund for Disaster Recovery Support: 2026 Kumamoto Earthquake Relief

Due to an exceptionally high volume of donations received since July 29, 2026, we experienced a temporary system issue affecting the processing of some donations made via Apple Pay, Google Pay, and Amazon Pay.

As a result, some donors who made donations using these payment methods between July 29 and August 1, 2026, may have experienced a situation in which their payment was successfully processed, however, the donation process did not proceed to the confirmation page.

We are currently processing refunds for all affected transactions.

Please note that, depending on the processing schedule of your payment service provider or financial institution, the payment may first appear as a completed charge before the refund is processed.

To prevent further inconvenience, we have temporarily suspended donations via Apple Pay, Google Pay, and Amazon Pay while we investigate and resolve the issue.

If you have any questions or concerns, please do not hesitate to contact our donation support desk.

We deeply apologize for the inconvenience and concern this issue has caused, and we sincerely appreciate your patience and understanding.